Thank you for choosing to be part of our community at Smart Projects LLC, doing business as UrgeGas ("UrgeGas”, “we”, “us”, or “our"). We pride ourselves on our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns Guarantee. Buy with confidence and enjoy your new UrgeGas.
1. MONEY BACK GUARANTEE
2. REPLACEMENT WARRANTY
3. WARRANTY EXEMPTIONS AND NOTES
4. SPECIAL NOTES
5. CANCELLATION & REFUND
6. RETURNS AND COMPENSATION PROCESS
For items, in the unlikely situation that your product is faulty (ONLT under this situation), you can send it back for an item exchange ONLY within 30 days of receiving it.
Unless otherwise noted on the product page, the default product warranty period is one month starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via customer service at hello@urgegas.com If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
1. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases.
2. The customer voids the warranty if they:
>> Flash the firmware of a device or root a device
>> Open the body in an attempt to fix the device
>> Modify, remove, customize, or swap parts of the product
>> Use the device in a way that it is not originally intended for
>> Continue to use the item once a fault occurs and causes more damage
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable if the customer damaged the products and the products are not faulty.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. We do not charge any tax fees.
UrgeGas accepts order cancellation before the product ships. We cannot cancel the order if the product has already been shipped or committed to production for big orders.
If you have any sales or product issues, please contact our customer service at hello@urgegas.com directly and they will offer you a solution according to your case.