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Frequently asked questions

It is waterproof.

It depends on the device, or the service. There is one-time sale, or a sale with monthly subscription. You either need an internet subscription, or you need to be in the wifi range proximity to connect directly to your device.

No problem, you can use your device and your mobile app without internet.

We do not share any data unless we have your consent. Please check terms and conditions and privacy policy in the link below.

We manage 2-5% margin of error, make sure to follow the instructions in the configuration of the device and through the mobile app. Only then, we can assure you that you will have a higher percentage of accuracy. It is important that you select the right model, brand and capacity of your tank. Otherwise, you will not get the right information. Even so, it is possible that there is an error, but you can always contact us at hello@urgegas.com. We will give you the best solution.

You will need to have multiple devices and add them in the mobile app. Name your tanks so you can differentiate them.

It varies based on many factors. One is the type of battery. Normal estimate 1 to 2 years for residential device, industrial devices might last upto 3 years. If you use the strict monitoring mode or your propane gas levels change a lot, then, the battery will drain faster.

1 year.

The device can operate over a wide temperature range between -20 degrees to a maximum of 130 degrees Fahrenheit for now.

You can take the device wherever you want, its also a portable device.