Frequently Asked Questions

1. Is the device weather resistant?

It is waterproof. But don't immerse it in water.

2. How much do I have to pay monthly for the service?

It's free for up to 2 tanks/user. It also depends on the service you choose. There is a one-time sale or monthly/yearly subscription sale to get more features.

3. What happens if I don't have Internet?

The wifi version can work without Internet.

4. What happens to all the data collected?

We do not share any data unless we have your consent. Please see the terms and conditions and privacy policy at the link on this page.

5. How accurate are propane levels?

We manage a margin of error of 2-4%. Make sure you follow the instructions to have a higher percentage of accuracy. It is important that you select the correct model, brand, and capacity of your propane tank.

6. Can I monitor more than one propane tank at a time?

You will need to have multiple devices and add them to the mobile app. Name your tanks so you can tell them apart.

7. How long do the device batteries last?

It varies depending on many factors, such as the type of battery. The normal estimate is 1 to 5 years for residential devices; Industrial devices can months or up to 1 year. If your propane levels change a lot, the battery will drain faster.

8. What is the warranty of the device?

12 months only manufacturing defect.

9. Can the device work in extreme temperatures?

The device can operate in a wide temperature range between 5 degrees and a maximum of 130 degrees Fahrenheit.

10. Can I check my refills?

You can take the device wherever you want; It is also a portable device.